What it is planned to cover
- Delivery models compared: functional service provider, full-service and hybrid, and what changes for the leader in each
- Governance structure: operational reviews, escalation paths and who decides what
- Roles and accountability across sponsor and provider, including oversight of quality
- Onboarding, knowledge continuity and what happens when a key person leaves
- Capacity and demand conversations that rely on ranges, not single dates
- Transition, scope change and exit: making them planned events rather than emergencies
What you can use today
- Operational playbooks · Scenario response patterns available today
- Capacity Estimator · Useful for demand and allocation discussions
- Field Guide: Programming QC and Delivery Risk
Help shape this chapter
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